Our Terms & Conditions

By using this website you confirm your agreement to our Terms and Conditions. Our Terms and Conditions may be subject to change at any time without notification. These Terms & Conditions shall be governed, and interpreted, in accordance with Australian Law and Australian Courts shall have jurisdiction to resolve any disputes between us.

We reserve the right to refuse any orders placed by either our website, telephone or by mail order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Ephonecards will assess a risk rating for all new users. At its sole discretion, if the user is deemed to be of high risk, Ephonecards reserves the right to refuse registration and right to purchase.

By purchasing a Telephony product you also confirm your agreement with the phone card provider's (our suppliers’) Terms and Conditions. The Terms & Conditions and the related supplier information for the phone card which you wish to purchase should be reviewed by you prior to purchase. This information can be found throughout the Ephonecards website or at the phone card provider’s website.

Registration Verification

In order to provide our customers with the safest and most secure shopping experience possible we verify registration details by phone.

After your initial registration a representative will contact you during business hours to confirm your registration details. In the case that you are not available, five follow up calls will be made before contacting you by email.

After successful registration your phone card will be emailed to your registered email address. Where Ephonecards is unable to confirm the registration the account will be suspended until you can be contacted and registration details confirmed before any phone cards are sent to you.

Order Fulfillment

An order is deemed completed when we send you the email containing the phone card information including its PIN. This will normally be emailed to the email address given. The purchaser should ensure that they give a valid, correct and active email address. Examples of an invalid email address may include but are not limited to:

a) An email account that contains a deny filter on Ephonecards email addresses

b) A web based email address that has exceeded its capacity quota

c) An inactive email address

In such circumstances we can resend the purchasers order to another email address upon request. Details of the phone card can also be obtained by logging into your account and viewing the details online. Refunds are not granted by Ephonecards under these circumstances.

We are not responsible for the non-receipt of your card or email containing the phone card's PIN due to the provision of an invalid or incorrect email address by you.

We do not accept postal orders.

Payment Terms

We accept postal orders, cashier’s cheques, personal cheques, and company cheques in Australian dollars only. Orders are processed upon receipt of cleared payment. Allow up to six banking days after receipt of your cheques for personal and company cheques funds to clear and before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We charge a $20 fee on all returned cheques. Cheques should be made payable to "Ephonecards".

We accept payment for orders by direct deposit, internet transfer or our securely hosted online credit card processing facility. Credit card payments are processed in real time by our Merchant Bank and only successful authorization shall be subject to a sale. We cannot guarantee nor can we be held liable for a decline of your credit card transaction. We cannot be held liable for late confirmation of payment processing.

In any communications with ourselves you undertake that all the details you provide to us are correct, that the credit card you are using is your own and there are sufficient funds to cover the cost of any purchases that you make.

We reserve the right to reject orders should we at our sole discretion suspect that orders are not bona fide or are fraudulent.

Direct Deposit

Internet transfers and direct deposits should be made payable to:

Account name: Ephonecards

BSB: 084 004

Account number: 563 783 942

Bank: National Australia Bank

Any dispute on charges should be referred via email to service@ephonecards.com.au

When using Direct Deposit you may have to wait as long as 3 days until the funds have been cleared by your bank and appear in our account. Please include your 9 digit Ephonecards Account Number in your transfer description or Reference so we know that the transfer is from you.

After the transfer, send an email to service@ephonecards.com.au telling us about the transfer with the receipt number if possible. Ephonecards will send the pin to your email after your funds have become visible in our bank account. This usually takes 3 - 4 days for your bank to process.

Refund or Exchange Policy

We practice a "No question asked" exchange and refund policy. We will happily exchange a phone card with any other equivalent value phone card of your choice as long as the original card has a full balance. We can also offer a refund if you decide not to exchange as long as the phone card has a full balance. Partially used phone cards are not eligible for a guaranteed refund or exchange.

Customers will be charged 75 cents for all refunds regardless of the cause for the refund.

No refund or replacement is provided for lost, stolen or expired cards, unauthorised usage or should a phone card provider (our supplier) cease trading.

Website Security, Fraud and Privacy Policy

You agree to provide us with the necessary identification which may be required to confirm your order. We reserve the right to not accept your order if you refuse to provide us with the necessary identification.

We maintain a vigorous consumer protection policy to fight fraudulent credit card users. Our transactions are encrypted using Secure Server Link (SSL), the industry standard in e-commerce protection. All attempts at fraud will be reported to the appropriate authority or enforcement agency and we make available our own private investigation service to aid the authorities or solicitors or state police or attorney generals in their pursuit of credit card thieves. It is normal practice that our staff are called upon to manually inspect and verify all first-time orders or orders that meet typical fraud profiles.

We reserve the right to pass over information to the police and or any official body information that may help reduce the use of fraudulent or unauthorized card use.

You agree to keep all emails (faxes or telephone conversations) containing phone card details (including PIN numbers) confidential. We shall not be liable for losses incurred by you as a result of you disclosing such confidential information to any third parties.

In the interest of security we do not store your debit or credit card information electronically. We only store the information required for our merchant account and required for statutory reporting. This will include information that may be used in the fraudulent use of debit or credit cards. Because of this we will ask for your debit or credit card details for each order.

Your personal information may be stored and used by us for research, marketing and update notification purposes but under no circumstances will they be sold to any third party. If you would like your email address removed from our records please notify us at service@ephonecards.com.au

Minors under 16 years of age should not use the services of Ephonecards without the supervision of a parent or guardian. We rely on parents or guardians for their supervision as we do not have any safeguard to prevent minors from visiting our site.

Call Rates, Connection Fees and Surcharges

We endeavour to ensure that all information available on our website is accurate. However, certain information is subject to change. An example of this would be the rates for the phone cards which may be altered by the relevant Card Providers at their discretion and at anytime. We therefore, cannot guarantee the accuracy of the information we provide, however, we monitor information on an ongoing basis and update it on the website accordingly. We do not represent or warrant that the Services provided by the suppliers will be uninterrupted or error-free and that defects will be corrected. Whilst we do spend time exercising due-diligence in selecting our service providers, we are not responsible for any losses or damages cause by errors of the card providers.

Almost all phone cards providers reserve the right to change their rates without prior notice. Ephonecards will update our rate tables advertised on our web site when we receive official notification about these changes. Updates will occur within the next scheduled maintenance period. If you want to ensure that the rates are the very latest and current, we recommend that you check with the customer services number for the card in question, prior to placing your order.

We do not accept liability for any errors or and omissions, and reserve the right to change specifications, information and description of listed products.

In some destination countries certain phone numbers may carry additional charges, for example, mobile phone numbers, national rate numbers, premium numbers and miscellaneous other numbers. If in doubt please call the customer service department of the card in question.

Rates may be rounded to the nearest minute or cent depending upon denomination

Telephony Service Quality

Ephonecards are agents for the telephone cards of our suppliers which we resell to the end user. Should you have any issues or problems with your telephone card, you must contact the relevant Customer Service Department of each card provider. The contact numbers are listed on our web site and also sent to you with your PIN numbers. This should be done immediately when the fault or issue is first discovered. Card expiration varies by card provider and details may be found by selecting the card from our home page.

Disclaimer & Warranty

No additional warranties are given or implied, except by written agreement of Ephonecards. To the extent permitted by law Ephonecards excludes all conditions and warranties implied in these Terms of Sale. Ephonecards excludes all liability to you for any injury, loss or damage (including any indirect or consequential loss or damage) that you may suffer. For any liability that it cannot exclude, Ephonecards limits its liability to refunding the price of the Telephone Card or the supply of another Telephone Card of the same face value. We offer no warranty for lost or stolen phone card pins.

Copyright

All material of Ephonecards and Ephonecards.com.au is protected by national and international copyright law. Duplication or distribution without Ephonecards consent is prohibited.